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Our Agreements:
A great organization, just like a great relationship, takes some work to build.Much of team success simply comes down to making and keeping agreements. Easy to say, but hard to consistently do. These agreements may seem like common sense, but they're rarely common pactice.
A healthy culture is built upon agreements that guide conduct, and are always pushing towards healthy norms. We can't just drift towards team health - it definitely takes some pushing to get there.
Weak cultures accept far too much WE-destroying and soul-destroying behavior. Teams gradually wither in a passive environment where anything goes - where honouring agreements is neglected.
It's not just about being nice. Socially, being nice can work well for you. Professionally, it's not nearly enough. We're not seeking comfort and harmony, we're seeking performance excellence for ourselves and the best for our patients.
Ultimately, it's not about what's on paper, it's what we're willing to stand up for, uphold, and protect. Our agreements must be lived courageously for our culture to thrive.
The following 6 documents are vital to the development of our team's culture...
 1. Introduction to Agreements: |
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Dear fellow team member,
A productive, harmonious, healthy, team-driven environment to work in - we all want that, don't we? So why are so many dental offices plagued with confusion, negativity, and dissention? And, more importantly, how can we prevent that fate for our team? Read on...
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2. Article #1 Team Communication Agreements |
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What is a team? It's a lot more than wearing matching uniforms and working under the same roof. It's sharing core beliefs and a willingness to build wins together. It's developing, demonstrating, and pooling together skills for the good of all. Steve Anderson states “Finding and building the right combination of team members is one of the most important things a dentist can do to build value into the practice.” See article....
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3. Article #2 Your Agreements Show Your Integrity |
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Except for disease and climatic disasters, I believe that over 90 percent of the world's problems result from people not keeping their agreements.
Think about it. From countries to corporations to families and friends, most every upset—little or large—can be traced back to someone not keeping up their end of the bargain. See article ...
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4. My Teamwork Agreements |
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1. I honour my commitments and agreements, and I help others to do the same.
I build trust by my consistent, professional behaviour. Read on ... |
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5. My Service Agreements |
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I understand that, to our customers, not only do my appearance and demeanor reflect our organization, that in their eyes I am the company . I strive to always maintain a high standard of professional appearance and behaviour. Read on ... |
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6. My Communication Agreements |
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1. I take responsibility for my communication .
I take ownership for my emotions, thoughts, decisions, words and actions.
I'm willing to ask, “What can I learn from this?” and “How did I contribute to this?”
I own my upsets and outbursts - I avoid justifying and/or blaming others.
I'm willing to explore my upsets. Read on ... |
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